At Bincazo, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, which is why we offer a straightforward and customer-friendly return and refund policy. Below, you’ll find all the details you need to know about returning an item or requesting a refund.

Our 30-Day Return Window

We accept returns within 30 days from the date you receive your order. This gives you plenty of time to try out your purchase and decide if it’s the right fit for you. To be eligible for a return, please ensure the following conditions are met:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be returned in its original packaging, including any tags, labels, or protective materials.
• You must provide proof of purchase, such as your order confirmation email or receipt.

How to Initiate a Return

Returning an item to Bincazo is simple. Please follow these steps:

1. Contact Us: Reach out to our customer support team at help@bincazo.store within 30 days of receiving your order. Include your order number and a brief explanation of why you’re returning the item.
2. Receive Return Instructions: We’ll provide you with a return shipping address and any additional guidance. Please note that return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
3. Ship the Item Back: Pack the item securely and send it to the provided address using a trackable shipping service. We recommend keeping your tracking number for reference.
4. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your request.

Refunds

If your return is approved, we’ll process your refund within 7-10 business days of receiving the item. Here’s what to expect:

• Refunds will be issued to the original payment method used during your purchase.
• The refund amount will cover the cost of the item(s), excluding any original shipping fees unless the return is due to our error (e.g., damaged or incorrect items).
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exceptions and Non-Returnable Items

While we strive to accommodate most returns, certain items are not eligible for return or refund due to hygiene or customization reasons. These include:

• Items marked as final sale or clearance.
• Personalized or custom-made products.
• Items that have been worn, damaged, or altered by the customer.

If you receive a damaged, defective, or incorrect item, please contact us immediately at help@bincazo.store with photos of the issue. We’ll work with you to resolve it quickly, including covering return shipping costs if applicable.

Shipping Costs

Unless the return is due to an error on our part (e.g., defective or wrong item), the customer is responsible for return shipping costs. We recommend using a reliable, trackable shipping method to ensure your return reaches us safely.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different size, color, or item, please place a new order and return the original item following the steps above. We’ll process your refund once the return is approved.

Contact Us

Have questions about our return and refund policy? We’re here to help! Reach out to us at:

Email: help@bincazo.store

Hotline: +1 303-536-7359 (SMS)

We’re committed to making your shopping experience with Bincazo as smooth and enjoyable as possible. Thank you for choosing us!